ATMs have become essential for businesses, small financial institutions, and even some retail locations. But what happens when your ATM manufacturer stops supporting the machine you’ve come to rely on? Suddenly, updates disappear, parts become impossible to find, and maintenance feels like a guessing game.

Whether you’re a small financial institution or a retail business with customer-facing ATMs, you need a plan. In this guide, we’ll walk you through what manufacturer support really means, the risks of losing it, and what your best options are – including how MVP Financial Equipment can step in with expert ATM services, refurbished ATMs, and even full ATM outsourcing options.

There are a few common reasons:

1. Technology Changes Fast: New security features, card technology (like EMV chips), and accessibility standards mean old machines can’t keep up.
2. Parts Become Obsolete: It’s not profitable for manufacturers to keep producing parts for older models.
3. Shift in Business Focus: Companies want customers to buy an ATM from their newer, more advanced product lines.

For the average business, this change can come as a surprise, especially if your ATM is still in good working order. However, using an unsupported ATM can open the door to more significant issues down the line.

Let’s look at the problems businesses face when support ends:

1. More Frequent Downtime

Finding parts or a qualified ATM technician becomes more difficult, meaning longer periods when your ATM is out of service.

2. Security Vulnerabilities

No updates = no protection against new hacking methods or software bugs.

3. Legal and Compliance Issues

You may no longer meet regulations like ADA (accessibility), EMV (chip technology), or PCI (security standards), which can lead to fines or operational risks. See our guide on Compliance for Refurbished ATMs to learn more about these key compliance requirements.

4. Increased Repair Costs

Independent repair services often charge a premium to fix machines that are no longer supported by the manufacturer.

The good news is: you’re not stuck. There are smart ways to move forward. Depending on your budget, usage, and business goals, one of these options may be right for you:

1. Buy a New ATM

If you’re ready for the latest features and long-term peace of mind, it might be time to buy an ATM. A new machine comes with full support, security updates, and modern functionality.

MVP Financial Equipment offers a wide selection of the most trusted brands, so you can choose the best fit for your location and budget.

 2. Choose a Refurbished ATM

Not ready for a brand-new investment? A refurbished ATM can be a great solution. These machines have been professionally restored, tested, and upgraded to work like new–often at a fraction of the cost.

MVP is known for its high-quality, eco-friendly refurbished ATMs, backed by over 20 years of technical expertise. These aren’t just “used” machines. They’re reliable, efficient, and fully compliant with industry standards.

Keep Your ATM Running with Expert Support

Still getting good use from your current ATM? You might not need to replace it right away if you have the right partner.

MVP provides ATM services that include:

• 1st Line Maintenance: Quick fixes, restocking, and error clearing
• 2nd Line Maintenance: Repairs and diagnostics
• Preventative Maintenance: Regular checkups to catch issues early
• Cleaning & Compliance: Keep your ATM running efficiently and legally

Having access to a skilled ATM technician can make a huge difference in extending the life of your machine and preventing downtime.

At MVP, we specialize in helping businesses like yours navigate life after manufacturer support ends. We do it all– from helping you buy an ATM, to maintaining existing machines, to offering full ATM outsourcing solutions.

Here’s How We Help:

Thousands of ATM Parts in Stock

We keep essential parts for NCR, Hyosung, and Diebold models, so your repair doesn’t get delayed.

Expert Part Repair

If you have a large fleet or frequently-used machines, we offer part repair and replacement programs–including advance exchange and core credit options.

Smart ATM Consulting

Not sure whether to replace or repair? Our consultants take a non-biased, strategic approach to help you decide. We’ve helped everyone from large institutions to small retail shops.

Fully Managed ATM Services with ATM Outsourcing

Want an easier way to handle everything? MVP offers ATM outsourcing, a hands-off solution where we take care of:

• Installation and setup
• Maintenance and compliance
• Technical support and monitoring

All for one predictable, lower-cost monthly fee. You focus on your business–we’ll handle the ATM.

Whether you need a new machine or a plan for your aging ATM, MVP is the smart choice:

• High-quality refurbished ATM options
• National support network of skilled ATM technicians
• Reliable ATM services tailored to your business
• Flexibility to buy an ATM, repair, upgrade, or outsource
• Honest consulting without pressure to buy

We’re not just a vendor, we’re your long-term financial equipment partner.

If your ATM is no longer supported by the manufacturer, now is the time to act. Don’t risk downtime, security breaches, or compliance penalties.

MVP Financial Equipment is here to help you make the best decision–whether that’s to buy an ATM, switch to a refurbished ATM, or explore fully managed ATM services and outsourcing ATM options.

Visit our site and meet with an MVP expert today.

Let us help you protect your investment, serve your customers, and avoid ATM headaches for good.