If you’re exploring self-service banking technology for your branch or business, you’re likely considering ATMs, ITMs, or both. Understanding the difference – and what makes the most sense for your location and goals – is key to making a smart investment.

At MVP Financial Equipment, we provide a full range of ATM and ITM solutions backed by flexible purchasing options, industry-leading customer support, and ongoing service. Whether you need a refurbished ATM to manage cash access or are considering the more advanced capabilities of an ITM, this guide will walk you through what to know before you buy.

When it comes to self-service banking, it’s essential to match the functionality of the machine with the needs of your branch.

An ATM (Automated Teller Machine) is designed for cash access. It dispenses cash and, in many cases, accepts automated deposits (both cash and check, often using image capture). ATMs are:

• Versatile – Found in lobbies, walk-ups, drive-thrus, and islands
• Budget-Friendly – Smaller footprint and lower cost than ITMs
• Self-Service – No teller involvement; quick, independent customer access
• Full-Function ATM – Includes both cash dispensing and deposit capabilities (great for retail or financial use)

Most businesses and financial institutions still rely on ATMs because they are widely used, affordable, and easy to maintain. They are for retail stores, banks, property managers, and convenience sites that need basic, reliable cash services. However, ITMs are an alternative that is growing in popularity. 

ITMs: Interactive Teller Machines for Modern Banking

An ITM (Interactive Teller Machine) does everything an ATM does, but adds the ability to interact with a live teller remotely.

ITMs are equipped with:

• A two-way microphone and speaker system
• A web-based camera
• An ID scanner
• Optional coin dispensers

Customers can speak with a teller in real time, verify IDs, and complete more complex transactions, all from the machine.

While powerful, ITMs require custom software, which comes with additional costs and configuration. They’re ideal for branch transformation strategies, where financial institutions aim to reduce in-person staff and enhance 24/7 service options.

ITMs are a larger investment than ATMs, especially when factoring in software, installation, and support costs. Smaller community banks may find the ROI doesn’t justify the expense unless they’re undergoing significant branch redesigns.

Purchasing an ATM is much more than *just* choosing a model. You must select a solution that aligns with your business objectives. MVP offers a full range of ATMs and ITMs in multiple formats to fit your space and strategy:

• Drive-Up, Walk-Up, Lobby, and Island units
• New Models (GRG, NCR, Hyosung, and more) with the latest compliance
• Refurbished ATMs from all major brands — certified “like new”, compliant, and cost-effective

No matter your branch layout or budget, we have machines to match your goals.

If you’re looking to reduce upfront costs while maintaining quality, a refurbished ATM is a smart solution.

MVP’s refurbished ATMs are:

• Professionally restored and tested
• Fully compliant with ADA, EMV, PCI, and Windows OS standards
• Available across all major brands and configurations
• Supported by our ATM services and technicians

A refurbished ATM gives you the same customer functionality at a fraction of the cost of a new unit.

Buying equipment is just the beginning. MVP is known for providing top-tier customer service and long-term support, including:

• One-on-one consultations to find the right fit
• Installation planning based on your site and goals
• Access to certified ATM technicians for repair, service, and upgrades
• Ongoing compliance, software updates, and performance monitoring

Whether you’re managing your own equipment or looking to offload responsibilities, our team is here to support your entire ATM or ITM lifecycle.

Running ATM operations can be complex and time-consuming. That’s why many businesses and banks turn to outsourcing ATM services. At MVP, we offer full-service management, so you can focus on your business while we handle the tech.

Our outsourcing ATM services include:

• Equipment procurement and installation
• Cash replenishment and vaulting
• 24/7 monitoring and maintenance
• Compliance and software management

Outsourcing is a great option for financial institutions that want to maintain ATM access without the overhead of in-house staff and support systems.

When you’re planning your ATM or ITM setup, consider:

• Power and internet requirements
• ADA compliance for placement
• Security – lighting, cameras, safe surroundings
• Customer access – is it easily reachable on foot or by car?

MVP works with you to plan every detail, whether you’re installing a refurbished ATM in a small business or placing a full ITM unit at a high-traffic branch.

Choosing between an ATM and an ITM can feel overwhelming, but it doesn’t have to be. The right solution depends on your goals, location, customer needs, and budget. Whether you’re looking to buy a straightforward refurbished ATM to provide reliable cash access or exploring ITM technology for a modernized, teller-assisted customer experience, MVP is here to help you make the right decision.

Beyond offering excellent machines at the best rates, we offer partnership. From product selection and site planning to installation and long-term support, our team works one-on-one with you to ensure a smooth experience from start to finish. And if managing ATM operations isn’t your priority, our outsourcing ATM services provide full peace of mind.

With flexible equipment options, expert service, and honest guidance, MVP helps you build a self-service strategy that works for both today and the future.

Get started today by reaching out to MVP for a consultation. Let’s find the perfect ATM or ITM solution for your project and your budget.