Cooperative Center Federal Credit Union (CCFCU), a California-based credit union, had a dilemma.
The credit union was moving their main branch to an updated location in Berkeley and relocating their loan services and administration employees to a new building in Martinez. Moving meant they would need assistance with their ATMs as well as exploring teller cash recyclers (TCRs) to increase efficiency at the new branch.
CCFCU contacted their long time partner, MVP Financial Equipment (MVP), for guidance on a multifaceted solution that would fit their budget.
To solve their ATM issue, they had MVP do an on-site facelift, refurbishment and upgrade the deposit functionality of the existing machine for use at the Martinez office, while purchasing a newer refurbished model for the Berkeley branch.
“We couldn’t be happier with the ATMs. The old machine looks and operates like brand new. I would strongly recommend refurbishment as a reliable and economical option.”
Mark Suacillo, VP of IT, Facilities, and Security
CCFCU was also looking for a better solution for handling cash at the new branch. Their standard manual cash handling process was forcing tellers to put in additional hours after closing and running up overtime pay. And, with their plans to transition to a new branch location in Berkeley, it was time to address the problem head on.
MVP recommended two CIMA TCRs for their security, speed, functionality, reliability and because it could be integrated with the credit union’s CORE system.
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