Despite the growth in consumer use of mobile banking platforms, bank and credit union customers still crave a branch experience.
Nearly 75% of consumers reported visiting a physical branch at least once a month.
66% of Millennials visited a bank branch in the previous 6 months.
But the branch experience they are looking for is far different than that of the past. The new branch must recognize the self-service needs of today’s consumers when it comes to more “standard” transactions while providing the deeper relationships digital customers crave. Forty percent of financial institution accountholders would be more inclined to stay with their institution if it offered more personalized service.
Is your financial institution ready for Branch Transformation? Download this informational checklist to find out what steps you need to take to get your financial institution ready.